Call us at 1-925-470-3485
email us at firstname.lastname@example.org
P.O. Box 2811
Antioch, CA 94531
Shipping & Delivery
Privacy & Security
Returns & Replacements
Payment, Pricing & Promotions
Updating Account Information
Returning by Mail (U.S.)
SHIPPING & DELIVERY
Our warehouse is in Redlands, California, and all orders are shipped via UPS. We do our best to package and ship orders as quickly as possible. Please contact us if you have any questions.
PRIVACY & SECURITY
RETURNS & REPLACEMENTS
We offer free replacement of any item that arrives damaged within 15 days, minus shipping and handling. For non-defective item returns, we charge a 20% restocking fee.
If you have any questions about your order, you can visit your account on our website in the top navigation bar. We only accept online orders, no phone orders. All your past orders are kept in your account history and you can access this information any time.
PAYMENT, PRICING & PROMOTIONS
View past orders on Your Account tab at the top right of the website.
UPDATING ACCOUNT INFORMATION
You can update your account information any time by clicking My Account at the top of this site. You can edit your shipping and billing address, email address, and contact information.
RETURNING BY MAIL (U.S.)
Contact GiftAnswer.net within 15 days of purchase for a full refund of the purchase price of your product minus shipping and handling. Your return will be processed within 7-10 business days. To begin a return please email email@example.com.
If you ordered by credit card, we’ll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card, a credit will be reapplied to an original gift card. If a credit card was used in combination with a Gift Card, the amount will be returned to the payment method used.
Gift Cards can’t be returned.
All international orders are final. Items shipped internationally cannot be returned.